Once back Carol didn’t apologise, she snatched my identification out of my hand aggressively. I am absolutely disgusted in this and I can not believe that one nasty person can ruin the atmosphere of the hall. This wasted not only my time and petrol but mine and my sisters bingo as we missed half of our session. I had to go home which is 30 minutes out of my way for my passport as she humiliated me in front of a packed bingo hall. I proceeded to give her my bank card and student card with my picture but this wasn’t enough. She stated she needed my ID ‘as I look young’ although she has seen it in the past and when I have joined. I was ‘welcomed’ by Carol who I have seen and had problems with on past occasions due to her being rude and unhelpful. I came to your bingo hall this evening with my family to play the nights main event of bingo, which we have been doing a couple of weekends as it is becoming a tradition.
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